My Payment Programs | DTE Energy (2024)

These Terms and Conditions apply to any payment made to DTE Energy. Please read them carefully.

Enrollment Requirements
  • Upon activation, you will no longer receive a paper bill unless your DTE Energy account is in shut-off status. Instead, you will receive a monthly email reminder when your bill is available online.
  • Payments can be made on your DTE Energy account using Guest Pay and by signing in to your account. Please visit our Billing & Payment options for more information.
  • You may unenroll from eBill Paperless Billing at any time.

Bill Delivery and Presentment

Upon activation of the electronic bill feature, you will no longer receive a paper bill in the mail unless your DTE Energy account is in shut-off status. Customers with a bankruptcy on file with DTE Energy or who have had a previous energy bill returned by the U.S. Postal Service may not be eligible for eBill Paperless Billing.

DTE Energy will use its best efforts to present all of your electronic bills promptly via email. In addition to notification on your online Account Summary page, DTE Energy will send email notifications to the email address listed on your account. It is your sole responsibility to ensure that this information is accurate. In the event you do not receive notification, it is your responsibility to sign in and check on the delivery of new electronic bills.

If emails are returned as undeliverable to DTE Energy, DTE Energy reserves the right to return your billing to paper. You may re-enroll at anytime after correcting any email address errors.

Cancellation of eBill Paperless Billing

DTE Energy reserves the right to cancel the presentment of electronic bills via email at any time. You may cancel eBill Paperless Billing at any time. Depending on your bill cycle, you will receive a paper bill via U.S. mail within the next 45 days. Please make sure to pay your final bill on the due date. You can check your current account balance at dteenergy.com.

Non-Delivery of Electronic Bill(s)

You are responsible for ensuring timely payment of all bills. Copies of your last five delivered bills are available at dteenergy.com. For bills older than six months, please email us.

Any discrepancies or disputes regarding the accuracy of your eBill Paperless Billing summary or detail must be addressed by calling DTE Energy at 800.482.8720.

This agreement does not alter your liability or obligations currently exist between you and DTE Energy concerning your utility usage and other products and services.

Service Termination, Cancellation or Suspension

In the event you wish to cancel eBill Paperless Billing, you may do so online. DTE Energy may terminate or cancel your eBill Paperless Billing service at any time. Neither termination nor suspension shall affect your liability or obligations under these Terms and Conditions.

Service Fees and Additional Charges

You are responsible for any and all telephone access fees and/or internet service fees that may be assessed by your telephone and/or internet service provider.

Address Changes

It is your sole responsibility to ensure the contact information in your user profile is current and accurate. This includes, but is not limited to name, address, phone number(s) and email address(es). Changes can be made either within the application or by contacting Customer Service at 800.477.4747.

Information Authorization

You agree that the information you provide to DTE Energy can go through a verification process.

Errors and Questions

In case of errors or questions about your eBill Paperless Billing transactions, you should notify us as soon as possible by calling 800.482.8720. during normal business hours or email us.

Disputes

In the event of a dispute regarding eBill Paperless Billing service, you agree to resolve the dispute in accordance with these Terms and Conditions. You acknowledge and agree these Terms and Conditions are the complete and exclusive statement of the services to be provided. These Terms and Conditions supersede any proposal or prior agreement, oral or written, and any other communications between you and DTE Energy relating to the subject matter of this agreement. These Terms and Conditions may only be modified in writing and may not be modified or altered verbally by any DTE Energy employee or DTE Energy representative.

Password and Security

You agree to protect your password by not making it available to any unauthorized individual. You are responsible for all payments you authorize using our website. If you permit authorized users or other persons to use eBill Paperless Billing or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe your password or other means to access your account has been lost/stolen or that someone may attempt to use eBill Paperless Billing account without your consent or has transferred money without your permission, you must notify DTE Energy by calling 800.482.8720. during normal business hours. Also, please contact your financial institution to report any unauthorized financial transactions.

Alterations and Amendments

The applicable fees and service charges may be altered or amended by DTE Energy from time to time. In such event, the service shall provide notice to you. Any use of this service after DTE Energy provides you a notice of change will constitute your agreement to such change(s). Further, DTE Energy may, from time to time, revise or update the applications, services and/or related material, which may render all such prior versions obsolete.

These Terms and Conditions contain DTE Energy's entire liability and your exclusive remedy. In no event shall DTE Energy be liable for any direct, indirect, special, incidental, consequential or exemplary damages. These include lost profits, even if advised of the possibility thereof, arising in any way out of the installation, use or maintenance of the equipment, software and/or the service. I have read and understand the foregoing agreement and agree to be bound by all its Terms and Conditions.

My Payment Programs | DTE Energy (2024)

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