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nullHow to reissue an EMD (Cryptic)
Print How to reissue an EMD (Cryptic)
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Procedure
You can reissue an Electronic Miscellaneous Document (EMD) by using the automated TSM-P update entry TMI/EXCH
or by updating the individual TSM-P fields manually with the TMI
entry.
You can reissue an EMD in the following ways:
- EMD to EMD
- E-ticket to EMD and vice versa
- EMD to paper MCO /Amadeus Virtual MCO (VMCO) and vice versa
- EMD to paper excess baggage ticket (XSB) (excess baggage tickets apply to airline agents only)
- Paper ticket to EMD
Note: When an e-ticket is reissued or refunded, the unused coupons of an associated EMD (EMD-A) are automatically disassociated.
Only airline agents can manually disassociate EMDs from e-tickets.
An EMD that has been issued by an airline may not be displayable by a travel agent, and follow-up transactions such as reissues/exchanges and refunds may not be allowed.
Depending on the airline, some services (residual value, penalty fees, non-refundable amounts and so on) must be issued as additional documents in exchange. These standalone EMDs must be created and issued simultaneously to an exchange transaction.
Limitations for reissuing multiple documents
When you reissue multiple documents in one transaction, the old documents cannot be a mix of E-tickets and EMDs. The following combinations are allowed:
- Mix of paper or virtual documents (paper MCOs, paper XSBs, paper tickets and VMCOs)
- Mix of EMDs and paper or virtual documents
- Mix of E-tickets and paper or virtual documents
Note: If the validating carrier of the old and the new document are not the same, you can only exchange one document at the time (for example: one EMD to one e-ticket).
How to manually reissue an EMD
- Retrieve the PNR:
RT
Modify the flight segment(s) and cancel (
XE
) the old chargeable services - the SSR elements/SVC segments, if required, and enter the new ones (SR
,IU
):SR ABAG
- Display the EMD record (EWD) by
FA/FHD
element line number, if required:EWD/L7
- Display the TSM-P to be updated (
TQM
) or create a new TSM-P (TMC
) or price the service (FXG
):FXG
Update the TSM-P with
TMI/EXCH
entry, or update the TSM-P fields individually with theTMI
entry:Enter or update the Present To and Present At information, if required.
Enter, for example, the new excess baggage weight, the new coupon values, the Issued in Connection With (ICW
) information for standalone EMDs, if required by the airline (for associated EMDs, this information is automatically updated in the TSM-P when the EMD is issued), and so on.
Change the fare issue indicator to reissue (R
,Y
,W
) and enter the fare information including the old and the new tax information, and the additional collection amount (if there is one, otherwise enter0
)Note: When you use the
TMI/EXCH
entry, the fare issue indicator is automatically set to reissue mode, the new taxes are converted to old taxes, and the total amount is set to zero.Enter the original EMD number, the date and place of the original issue, and the IATA number of the issuing office (original issue)
Note: When you use the
TMI/EXCH
entry with theFA/FHD
element line number option (/Lx
), theFO
line is generated by the system. You must, however, insert it in the TSM-P.Delete the old form of payment, and enter the old and new forms of payment (only in case of an additional collection)
Note: When you use the
TMI/EXCH
entry, the form of payment is automatically set to 'old' form of payment.TMI/EXCH
TMI/FP-O/NONREF
TMI/FO-057-1859351248M1CPH20AUG20/17000992/057-1859351248M1
Cancel the old EMD
FA/FHD
element (XE
) and issue the EMD (TTM
). Instead of cancelling the old EMDFA/FHD
element, you can enter the TSM number selection option (/M
) in your ticketing entry:When you issue a ticket and an EMD at the same time, you can use the combined
TTP/TTM
entry (orTTP/P1/TTM/M1
).
Airline agents can specify an involuntary indicator when processing an involuntary rerouting (TTM/IVI
orTTM/M2/IVI
).
Airline control desks can override the non-exchangeable indicators in the TSM-P (TTM/OVNE
orTTM/M2/OVNE
).TTM/M2
Enter
HE EMD
, thenGP EMI
for more information.
How to revalidate an e-ticket with an associated EMD
Steps for revalidating an e-ticket with an associated EMD.
When you revalidate an e-ticket that is associated to an EMD, the EMD coupons remain associated to the e-ticket after the revalidation.
The EMD itself is not revalidated.
Note: Only airline agents can manually associate/disassociate EMDs with/from e-tickets.
1. Retrieve the PNR, for example by record locator. Enter:
RT S7SDBX
2. Rebook the outbound flight to 21AUG.
SB21AUG2
Note: Some airlines require you to rebook (re-request) the SSR elements manually.
The associated SSR elements have been removed and automatically rebooked (re-requested) by the system.
3. Display the e-ticket record to verify that the coupon status of the coupon that you want to revalidate is either O or A. Enter,
TWD/L10
Both EMD coupons are associated to the e-ticket.
The coupon status for coupon 1 is O (open for use).
4. Revalidate the E-ticket. Enter
TTP/ETRV/L10/S2/E1/RT
Entry | Description |
---|---|
| Transaction code to issue a ticket |
| Slash, E-ticket revalidation option |
| Slash, line number identifier (L) and line number of the FA element in the PNR |
| Slash, segment identifier (S) and number of the changed PNR flight segment |
| Slash, E-ticket coupon identifier (E) and number of the E-ticket coupon to be revalidated |
| Slash, PNR redisplay option |
After the system has processed the revalidation, the EMD record is still associated to the e-ticket. To display the EMD record, enter EWD/L10
The e-ticket record, with the revalidated flight coupon, is still associated to the EMD coupons.
TWD/L11
Note: In the case where an airline allows a revalidation with a routing change, the EMD coupons will be automatically disassociated from the e-ticket coupons.
How does the TMI/EXCH entry update the TSM-P?
When you reissue an EMD with theTMI/EXCH
entry, the system sets the TSM-P into reissue mode and automatically updates the following fields in the TSM-P:
- The fare issue identifier F, I or U is converted respectively into
R
,Y
orW
. - The fare calculation pricing and reporting indicators are converted to
1
(manual). - The equivalent amount is changed to zero, and the equivalent amount currency (if present) is set to the default currency of the reissuing location.
- The bankers rate (BSR) is changed to zero, if present.
- The tax indicators of all new taxes (
X
) are converted to old taxes (O
). - The total amount is changed to zero (if it is already zero, there is no change).
- The total amount currency is converted into the default currency of the reissuing location (if the currency is the same, there is no change).
- The form of payment becomes the old form of payment (
O/
) followed by the old form of payment. - The
FO
element is automatically generated when you enter the FA element line number option (/Lx
) in yourTMI/EXCH
entry. You must, however, manually insert it in the TSM-P.
- Working with EMDs (Cryptic)
- [BSP] How to create an FO line for the reissue of a ticket or EMD (Cryptic)