How to reissue an EMD (Cryptic) (2024)

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nullHow to reissue an EMD (Cryptic)

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Updated 05/03/2024 | 40547 Views angle-down

Product(s):

Amadeus Selling Platform Connect, Ticketing Platform, Web Services airlines

Topic(s):

EMD

Procedure

You can reissue an Electronic Miscellaneous Document (EMD) by using the automated TSM-P update entry TMI/EXCH or by updating the individual TSM-P fields manually with the TMI entry.

You can reissue an EMD in the following ways:

  • EMD to EMD
  • E-ticket to EMD and vice versa
  • EMD to paper MCO /Amadeus Virtual MCO (VMCO) and vice versa
  • EMD to paper excess baggage ticket (XSB) (excess baggage tickets apply to airline agents only)
  • Paper ticket to EMD

Note: When an e-ticket is reissued or refunded, the unused coupons of an associated EMD (EMD-A) are automatically disassociated.

Only airline agents can manually disassociate EMDs from e-tickets.

An EMD that has been issued by an airline may not be displayable by a travel agent, and follow-up transactions such as reissues/exchanges and refunds may not be allowed.

Depending on the airline, some services (residual value, penalty fees, non-refundable amounts and so on) must be issued as additional documents in exchange. These standalone EMDs must be created and issued simultaneously to an exchange transaction.

Limitations for reissuing multiple documents

When you reissue multiple documents in one transaction, the old documents cannot be a mix of E-tickets and EMDs. The following combinations are allowed:

  • Mix of paper or virtual documents (paper MCOs, paper XSBs, paper tickets and VMCOs)
  • Mix of EMDs and paper or virtual documents
  • Mix of E-tickets and paper or virtual documents

Note: If the validating carrier of the old and the new document are not the same, you can only exchange one document at the time (for example: one EMD to one e-ticket).

How to manually reissue an EMD

  1. Retrieve the PNR:
    RT
    How to reissue an EMD (Cryptic) (5)
  2. Modify the flight segment(s) and cancel (XE) the old chargeable services - the SSR elements/SVC segments, if required, and enter the new ones (SR, IU):
    SR ABAG
    How to reissue an EMD (Cryptic) (6)

  3. Display the EMD record (EWD) by FA/FHD element line number, if required:
    EWD/L7
    How to reissue an EMD (Cryptic) (7)
  4. Display the TSM-P to be updated (TQM) or create a new TSM-P (TMC) or price the service (FXG):
    FXG
    How to reissue an EMD (Cryptic) (8)
  5. Update the TSM-P with TMI/EXCH entry, or update the TSM-P fields individually with theTMI entry:

    Enter or update the Present To and Present At information, if required.
    Enter, for example, the new excess baggage weight, the new coupon values, the Issued in Connection With (ICW) information for standalone EMDs, if required by the airline (for associated EMDs, this information is automatically updated in the TSM-P when the EMD is issued), and so on.
    Change the fare issue indicator to reissue (R, Y, W) and enter the fare information including the old and the new tax information, and the additional collection amount (if there is one, otherwise enter 0)

    Note: When you use the TMI/EXCH entry, the fare issue indicator is automatically set to reissue mode, the new taxes are converted to old taxes, and the total amount is set to zero.

    Enter the original EMD number, the date and place of the original issue, and the IATA number of the issuing office (original issue)

    Note: When you use the TMI/EXCH entry with the FA/FHD element line number option (/Lx), the FO line is generated by the system. You must, however, insert it in the TSM-P.

    Delete the old form of payment, and enter the old and new forms of payment (only in case of an additional collection)

    Note: When you use the TMI/EXCH entry, the form of payment is automatically set to 'old' form of payment.

    TMI/EXCH
    TMI/FP-O/NONREF
    TMI/FO-057-1859351248M1CPH20AUG20/17000992/057-1859351248M1

    How to reissue an EMD (Cryptic) (9)
  6. Cancel the old EMD FA/FHD element (XE) and issue the EMD (TTM). Instead of cancelling the old EMD FA/FHD element, you can enter the TSM number selection option (/M) in your ticketing entry:

    When you issue a ticket and an EMD at the same time, you can use the combined TTP/TTM entry (or TTP/P1/TTM/M1).
    Airline agents can specify an involuntary indicator when processing an involuntary rerouting (TTM/IVI or TTM/M2/IVI).
    Airline control desks can override the non-exchangeable indicators in the TSM-P (TTM/OVNE or TTM/M2/OVNE).

    TTM/M2

    How to reissue an EMD (Cryptic) (10)

    Enter HE EMD, then GP EMI for more information.

How to revalidate an e-ticket with an associated EMD

Steps for revalidating an e-ticket with an associated EMD.

When you revalidate an e-ticket that is associated to an EMD, the EMD coupons remain associated to the e-ticket after the revalidation.
The EMD itself is not revalidated.

Note: Only airline agents can manually associate/disassociate EMDs with/from e-tickets.

1. Retrieve the PNR, for example by record locator. Enter:

RT S7SDBX

How to reissue an EMD (Cryptic) (12)


2. Rebook the outbound flight to 21AUG.

SB21AUG2

How to reissue an EMD (Cryptic) (13)


Note: Some airlines require you to rebook (re-request) the SSR elements manually.
The associated SSR elements have been removed and automatically rebooked (re-requested) by the system.

3. Display the e-ticket record to verify that the coupon status of the coupon that you want to revalidate is either O or A. Enter,

TWD/L10

How to reissue an EMD (Cryptic) (14)

Both EMD coupons are associated to the e-ticket.
The coupon status for coupon 1 is O (open for use).

4. Revalidate the E-ticket. Enter

TTP/ETRV/L10/S2/E1/RT

EntryDescription

TTP

Transaction code to issue a ticket

/ETRV

Slash, E-ticket revalidation option

/L10

Slash, line number identifier (L) and line number of the FA element in the PNR

/S2

Slash, segment identifier (S) and number of the changed PNR flight segment

/E1

Slash, E-ticket coupon identifier (E) and number of the E-ticket coupon to be revalidated

/RT

Slash, PNR redisplay option


After the system has processed the revalidation, the EMD record is still associated to the e-ticket. To display the EMD record, enter EWD/L10

How to reissue an EMD (Cryptic) (15)

The e-ticket record, with the revalidated flight coupon, is still associated to the EMD coupons.

TWD/L11

How to reissue an EMD (Cryptic) (16)


Note: In the case where an airline allows a revalidation with a routing change, the EMD coupons will be automatically disassociated from the e-ticket coupons.

How does the TMI/EXCH entry update the TSM-P?

When you reissue an EMD with theTMI/EXCH entry, the system sets the TSM-P into reissue mode and automatically updates the following fields in the TSM-P:

How to reissue an EMD (Cryptic) (18)

  • The fare issue identifier F, I or U is converted respectively into R, Y or W.
  • The fare calculation pricing and reporting indicators are converted to 1 (manual).
  • The equivalent amount is changed to zero, and the equivalent amount currency (if present) is set to the default currency of the reissuing location.
  • The bankers rate (BSR) is changed to zero, if present.
  • The tax indicators of all new taxes (X) are converted to old taxes (O).
  • The total amount is changed to zero (if it is already zero, there is no change).
  • The total amount currency is converted into the default currency of the reissuing location (if the currency is the same, there is no change).
  • The form of payment becomes the old form of payment (O/) followed by the old form of payment.
  • The FO element is automatically generated when you enter the FA element line number option (/Lx) in your TMI/EXCH entry. You must, however, manually insert it in the TSM-P.
Also on this topic:
  • Working with EMDs (Cryptic)
  • [BSP] How to create an FO line for the reissue of a ticket or EMD (Cryptic)
How to reissue an EMD (Cryptic) (2024)

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